Privacy Policy

Prime Vistaa Holiday Pvt Ltd ("we", "our", or "the Company") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, and the choices you have regarding your personal information.

By accessing or using our website (primevistaa.com) or our services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

This policy is governed by the Information Technology Act 2000 and the IT (Amendment) Act 2008, along with applicable rules thereunder.

We collect the following categories of personal information:

• Contact Information: Full name, mobile number, email address, and residential/business address.
• Booking Information: Passenger details (name, age, gender, government ID type and number), travel preferences, special requests, and dietary requirements.
• Payment Information: Billing address and partial payment card details (processed securely through PCI-DSS compliant payment gateways; we do not store full card numbers).
• Identity Documents: Passport or government ID copies required for visa processing, international tours, or hotel check-in (stored securely and deleted post-trip).
• Usage Data: IP address, browser type, pages visited, time spent, and referring URLs — collected automatically via cookies and analytics tools.
• Communications: Records of your queries, feedback, and customer support interactions.

We use your personal information for the following purposes:

• Processing bookings and payments for tour packages and ancillary services.
• Providing customer support, resolving queries and complaints.
• Sending booking confirmations, itinerary documents, and travel kit materials.
• Communicating promotional offers, new packages, and travel updates (you can opt out at any time).
• Complying with legal obligations, including tax filings and government-mandated traveller registrations.
• Improving our website, services, and user experience through analytics.
• Conducting post-trip surveys to improve our service quality.
• Preventing fraud, detecting security breaches, and protecting the rights and safety of our customers and staff.

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and gather analytics data.

• Essential Cookies: Required for the website to function (session management, login state).
• Analytics Cookies: Google Analytics and similar tools to understand how visitors use our site.
• Marketing Cookies: To serve relevant advertisements and track campaign performance.
• Preference Cookies: To remember your settings and preferences.

You can control cookies through your browser settings. Disabling certain cookies may affect your ability to use some features of our website.

We do not sell, rent, or trade your personal information. We may share it with trusted third parties under strict confidentiality obligations for the following purposes:

• Hotels, airlines, and ground transport operators — to fulfil your booking.
• Visa processing agencies — when you opt for our visa assistance service.
• Payment gateway providers — to process transactions securely.
• Government authorities — when required by law or regulatory mandate.
• Third-party analytics and marketing platforms — in anonymised or aggregated form only.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Booking and financial records: 7 years (as required by Indian tax law).
• Identity documents (passport/ID copies): Deleted within 90 days of your tour completion.
• Marketing preferences: Until you opt out or request deletion.
• Website usage data (analytics): Up to 26 months.

You have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete information.
• Right to Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Right to Opt-Out: Unsubscribe from marketing communications at any time.
• Right to Data Portability: Receive your data in a machine-readable format.

To exercise any of these rights, contact us at privacy@primevistaa.com or call +91 74394 22239.

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction:

• SSL/TLS encryption for all data transmitted to and from our website.
• PCI-DSS compliant payment processing (we never store full card numbers).
• Access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits and vulnerability assessments.

Despite our best efforts, no security measure is completely impenetrable. We encourage you to use strong passwords and keep your account credentials confidential.

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. Material changes will be communicated via email or a prominent notice on our website. The "Effective Date" at the top of this page indicates when the current version came into effect.

Continued use of our services after the effective date of any changes constitutes acceptance of the updated policy.

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact: